Our Business Transformation Practice encompasses Organizational Design (OD), Change Management (CM & OCM) and Process Improvement / Business Process Engineering (BPR). People and Process naturally go together and so we bundle these services within this Practice.
Organizational Design (OD) and Change Management (OCM)
Based on “accountability-based organization design principles”, we design and deliver a structure and system that will clarify roles, increase accountability across the organization, and improve productivity.
We can help you with your organization design in two ways:
- Create the most effective organization design for your intended strategy, using proven principles of Accountability Based Management (ABM)
- Define and deliver an approach to implementation that ensures the new organization will deliver on its intended purpose, and create the culture change required for success
Business Process Re-engineering (BPR)
Our business process methodology involves using many business process re-engineering tools in four phases. Our approach is to work with you to determine issues and generate improvement ideas since your team is experienced and knowledgeable. Our role is to draw out your input and present the information in a usable way, akin to telling a story, that way the decision-making is clear and systematic.
Each phase is an input to the next phase, but there can be some overlap, that is, the previous phase does not have to be completed before the next phase begins. The 80/20 rule will be used to determine if the team can concurrently move on to the next phase.
The gap analysis will be addressed using multiple tools to ensure the process analysis is holistic, complete and without bias. Using different but related tools will allow the processes to be looked at from different angles and this diversity really derives the most value to the organization. We will use the following tools:
Process Improvement tools
- Issues List
- Process Walkthrough
- Needs Analysis
Six Sigma Tools
- FMEA (Failures Modes & Effects Analysis)
- Waste Walk
- Value Stream Map (mapping from the customer’s point of view)